The private security industry in South Africa is constantly responding and evolving its crime prevention and responsiveness, thanks to the advances seen in IT and electronic data management which are fine-tuned to benefit South Africans in the current 2020 landscape.
Not only has technology modernised the transformation of the private security industry services and crime-tackling responses but those security companies which have embraced technology integration have also benefitted from a competitive edge in delivering accountable security services with a clear return on investment (ROI) for their clients.
Let’s take a look at where and how the security industry is using tech to transform and target criminals better and proactively manage your safety and assets in a fast-paced and every changing world.
Security personnel use smartphones and apps to communicate on the spot and in real time.
Specialised guard management software provides advances in accurate and timely incident reporting with improved incidence accountability.
Remote guarding services have been transformed and upgraded with CCTV systems which integrate with management systems into a comprehensive operational security tool.
Mobile security guard patrol management software ensures staff are awake, alert and on guard.
Benefits to the Client:
Real time incidence reporting
Better response times and crime prevention efficiency
Accurate and timely data collection
Detailed and precise reporting
Better resource management
Staff capabilities synchronised with tech systems
Centrally controlled quality assurance
Increased productivity of security personnel
Reduced costs and better accuracy for more ROI
Modern Security Benefits in Use
Today’s modern technology dovetails with operational structures within businesses and homes. For example, when security guards on site are managed and monitored via GPS tracking, with automated timekeeping and electronic checkpoints. With the guarding personnel being monitored on the ground, should any incidents take place, they are able document events in real time as they are taking place. This data is securely transferred to the security management centre where the team is able to identify who is reporting the incidence, what type of incidence is occurring, what actions were taken and if additional resources must be provided on scene.
“Identiscan by ONGUARD is one such new technology with some cutting edge features,” explains Sales Manager Jamie Bell. “In large business and residential complexes, the entrance and exit guarding staff have the ability to open and close a front gate or boom from a handheld device so at no time is the security office ever turning his back on the visitor. The visitor’s data is transferred via the cloud and we have a full ID profile on both the person and the vehicle entering the complex premises.
“Another feature of Identiscan, not available from our competitors, is the ability to send visitors an access token via the Telegram app. If a dinner party or event is taking place in a complex, each invitee can be sent a token via the server which verifies the guests location and address and issues a 5-digit token pin to both the guard on duty and the guest. On arrival at the entrance, the security guard enters the token into the Indentiscan device, scans the driver’s license and entrance is granted as long as the details and ID image match that of the visitors – in this way you always know who is coming to your door.”
Regular tracking analytics takes place at each security site and depending on the security product, data is analysed to record the number of incidents taking place, the number of completed guard tours should there by patrols taking place, and the number of potential problem areas occurring on site, allowing for planning and pre-emptive measures.
The effective use of tech together with alert and awake security personnel also ensures there is no erroneous shift scheduling, or unnecessary overtime shifts which can be costly to the client. These are instead automated, with shift assignment according to the specific roles and different levels of security staff, holiday and sick leave and changing weekly schedules of individual staff so the client can see the hours reported and by whom.
An example of pre-emptive analytics can be seen with internal security monitoring within a financial institution which manages who has access to various levels of security offices, alerting monitoring staff to any weaknesses in monitored entrances or exits, such as doors being left open, foot tracked routes and access points requiring automatic locking systems to click shut again after each single visitor use.
Questions you should be asking your security company:
Tech is only as good as its management structure, staffing and security offices on the ground as incidences needs to be managed, monitored, and responded to effectively.
# How do you incorporate new technologies with manned guarding efforts
# How does the technology work so I can understand my security benefits
# Do you train everyone involved in the process of using the tech
# Are there standard operating procedures in its use
# What resources are available to support and back up my security tech software
# Am I able to integrated and plan for future high-tech security systems which which use biometric controlled security solutions and drone surveillance.