Monitoring stack

1. Locate the Monitoring Stack

• Open the OnGuard Controller Dashboard.
• Find the monitoring stack section, which displays all incoming signals from your devices.

2. Understand the Data in the Monitoring Stack

Each row provides detailed information about a signal:

• Date Received: When the server received the signal.
• Device Time: The time recorded on the device when the event occurred.
• Time Difference: The delay between the device time and server time.
• Site Name: The associated site of the device.
• Device Name and Type: Identifies the device and its model (e.g., OG-66).
• Battery Status: The battery percentage of the device.
• Volume: The current volume setting of the device.
• Controller: Whether a controller is managing the device.
• Signal Message: The type of signal sent (e.g., patrol complete or alert).

3. Monitor Signals in Real-Time

• Watch the stack for live updates on activities like patrol completions, point scans, and device restarts.
• Use this view for proactive tracking of all device signals.

4. Focus on Critical Alerts Only

• Toggle the “Alert Signals Only” tab to display only urgent messages.
• This view filters out routine signals and shows critical alerts requiring immediate attention.

5. Filter by Site

• Use the “Show All Sites” dropdown at the top to refine your view:
  • Default: View all sites in the stack.
  • Filter: Select a specific site to monitor signals from that location.
  • Critical Alerts Exception: Critical alerts from other sites will still appear at the top.

6. Check Device Performance

• Look for key metrics like:
  • Battery Status: Ensure devices have sufficient power.
  • Efficiency Ratings: Confirm patrols are 100% efficient.
  • Alerts: Address any flagged issues immediately.

7. Troubleshoot Specific Issues

• If you encounter syncing issues, compare the Device Time and Date Received columns for discrepancies.
• Use site filters to isolate and resolve specific device problems.